Order Confirmation
1. Will I receive a confirmation for my order?
Yes, once you place an order on our website, we will send an order confirmation email to the email address you provided. This email confirms that your order has been received in our system and your payment method has been pre-authorized for processing.
2. I didn’t receive a confirmation email. Why?
If you didn’t receive a confirmation email, the issue could be one of the following:
The email may have gone to your junk or spam folder.
There may have been a typo in the email address you entered during checkout.
Your email server might have strong spam filters preventing our emails from reaching you.
If you still have concerns, please contact us, and we’ll be happy to assist.
3. What happens after I receive my order confirmation?
Once your order is confirmed, we check with our warehouse to ensure the availability of your item(s). If available, we process the payment and prepare to ship your order.
If the item(s) are unavailable for immediate dispatch, we will notify you via email or phone and offer alternative options. If you choose not to proceed with the alternatives, we will cancel the pre-authorization on your payment method.
Privacy and Security
1. Why do you need my phone number?
Providing a phone number helps ensure smooth delivery of your order. Our delivery couriers may contact you to arrange a convenient delivery time. Additionally, if there are any issues with your order, we can reach out to you quickly. Rest assured, your information is kept private and confidential.
2. Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption technology to ensure your personal and payment information is secure. Your safety and privacy are our top priorities, so you can shop with confidence.
Dispatch and Delivery
1. How long does it take for products to be dispatched?
Orders are typically dispatched within 48 hours of processing. However, dispatch times may vary depending on product availability, custom orders, or the quantity required.
2. How long does delivery take after dispatch?
Delivery typically takes 7–10 business days. Please note that delivery times may vary based on your location and external factors. If you need your order urgently, please don’t hesitate to contact us. We will do our best to ensure you receive it as quickly as possible.
Order Fulfillment
All DIVA products are stored in our own warehouse and available in strictly limited quantities. This ensures that every piece you purchase is authentic, carefully handled, and ready to ship. Once your order is placed, we prepare and dispatch it quickly so you can enjoy your gown without delay.